Licenses & Regulatory Information
This section outlines in broad terms the identity of neurovento's operator, the regulatory environment governing the service, the territories where it is and is not available, and the procedure for accessing our regulatory and corporate documentation.
- Documents available on request
- Defined jurisdiction policy
- Written compliance procedures
On this page
- Operating entity
- Regulatory framework
- Jurisdictions
- What this is not
- Requesting documents
- Regulatory contact
- Notes on this page
Which legal entity operates the service
neurovento is a trading name used by the company that owns and operates this website and the associated client platform.
The company operating the service is the legal entity with whom you enter into an agreement upon acceptance of our Terms of Use and open an account. Its full registered name, its legal form, its registered particulars and the identity of the group it belongs to are set out in the client agreement you receive at onboarding, and are supplied on request through the routes described in the "Requesting documentation" section below.
Since corporate organisation, registration details and operational terms are subject to modification, we refrain from publishing them as unchanging statements on a marketing site. Your client agreement and the documentation package we provide represent the definitive record; if this page contradicts those documents, those documents take precedence.
Group companies and service providers
Certain functions - technology hosting, payment processing, market data, customer identification tools - are carried out by specialist third-party providers under written agreements. The categories of provider we use, and the way your personal data is handled by them, are described in our Privacy Policy. We do not publish provider names on this page.
The regulatory framework we work within
We set out here the categories of requirements that apply to the service, rather than identifying specific regulatory bodies or citing statutory references, which are set forth in the binding legal documentation.
- 01
Client identification
Prior to funding, trading or withdrawal, all accounts undergo verification pursuant to the KYC and AML procedures outlined on our KYC & AML page.
- 02
Financial-crime prevention
Sanctions and risk screening, ongoing transaction monitoring, internal escalation procedures and record retention for the periods required by applicable law.
- 03
Handling of client money
Client balances are recorded separately from the operating funds of the business, and payouts are returned to a verified instrument in the client's own name.
- 04
Fair and clear communication
Charges, margins and applicable fees are displayed in your account and on our fee schedule. We make no guarantee of specific outcomes, and promotional material is accompanied by appropriate risk disclosures.
- 05
Data protection
Personal data is processed on a defined lawful basis, retained only as long as necessary, and protected by access controls and encryption in transit and at rest.
- 06
Complaints handling
A written internal complaints procedure with acknowledgement, investigation and a substantive reply within the timeframe stated when your complaint is logged.
Where a jurisdiction imposes stricter local requirements than those above, the stricter requirement applies to clients resident there.
Jurisdictions served and excluded
The service is available exclusively in jurisdictions where we are authorised to provide it. Eligibility is determined during registration based on your stated jurisdiction of residence, and this may be subject to change.
Where the service is offered
Accounts may be established by inhabitants of territories identified as qualifying in your account's registration procedure. Should your territory appear in that list and you successfully complete verification, you may continue. If your territory does not appear, access to the service is not permitted.
Where the service is not offered
- Countries and territories subject to applicable international sanctions or embargoes.
- Jurisdictions where offering this type of service to retail clients requires a local authorisation we do not hold.
- Jurisdictions identified as high risk for financial crime under applicable rules.
- Any territory we have chosen to exclude for internal risk reasons.
No solicitation
This website contains no material directed toward or meant for transmission to individuals in any territory where doing so would breach applicable local legislation. Using this website from an ineligible territory does not grant any entitlement to access the service. Should you relocate to an ineligible territory while maintaining an account, you must notify us promptly - your account may be subject to limitations or termination, and any funds will be remitted to you.
What neurovento is not
Being clear about what we do not do is as important as describing what we do.
| Statement | Position |
|---|---|
| Personal investment advice | Not provided. Information, education and market commentary are general in nature and do not take your circumstances into account. |
| Tax, legal or accounting advice | Not provided. Consult an appropriately qualified professional in your jurisdiction. |
| A bank or a deposit account | Balances are not bank deposits, do not earn a guaranteed rate, and are not covered by any deposit-guarantee scheme. |
| Guaranteed or fixed returns | Never promised. Past performance is not a reliable indicator of future results. |
| Discretionary portfolio management | We do not execute trades in client accounts at our own discretion or on behalf of clients. |
| Execution and account services | ✓ Furnished, subject to successful verification, qualifying status and all stated conditions. |
Capital is at risk. The value of investments can fall as well as rise and you may receive back less than you put in. Please read the Risk Disclosure before you decide to use the service.
How to request corporate and compliance documents
Clients, prospective clients and professional counterparties may request our corporate and compliance documentation. We provide it on request rather than publishing it openly.
What can be requested
- Confirmation of the operating entity and its corporate particulars.
- Your current account agreement and the applicable fee structure for your account.
- A summary of our AML and client-identification procedures.
- The complaints-handling procedure and escalation route.
- Data-protection information relating to your own personal data.
How to make the request
- 01
Write to us
Use the contact route on our contact page. Put "Regulatory documentation request" in the subject line.
- 02
Identify yourself
Indicate whether you are a current account holder (including the account email) or a prospective client, and specify which materials you require.
- 03
Receive the pack
Requests are answered within the timeframe stated when your request is acknowledged. Some documents may be provided in extract form where they contain confidential internal detail.
Account-specific materials are delivered to the verified address associated with your account. We are unable to provide account documentation to a third party unless you grant explicit written permission.
Regulatory and compliance questions
Questions about our regulatory position, our compliance procedures, or a concern you would like escalated should go to the compliance route rather than to general support.
How do I raise a compliance question?
Send it through the contact page and header it "Regulatory Enquiry". Provide the account email if applicable, and briefly summarise your question.
How do I make a formal complaint?
Submit via the same channel with the header "Escalation". You will receive confirmation of receipt, a case reference and an expected response timeframe. If the resolution does not address your concern, the response will detail the available escalation paths.
How do I report suspicious activity or misuse of our brand?
Use the report abuse page. Impersonation of neurovento in messages, adverts or cloned sites should be reported there so we can act on it.
Are institutional or media requests managed through this channel?
Affirmative - direct these through the contact form with an explicit heading and they will be directed to the appropriate department.
Notes on this page
- This page is informational. It does not form part of any contract and does not replace the client agreement.
- Any figures, maximums or timeframes specified throughout this website are approximate; the metrics displayed in your account are definitive.
- This page undergoes regular review; the version currently displayed is the most up to date.
- Read alongside the Terms of Use, the Risk Disclosure, the Privacy Policy and the KYC & AML Policy.
Need something in writing?
When you are conducting assessment of neurovento, contact us directly. We prefer to furnish you with authoritative documentation rather than rely upon paraphrasing.
Request the compliance pack
Corporate particulars, client agreement, AML summary and complaints procedure.
- Message heading: "Regulatory documentation inquiry".
- Sent to the verified contact details on file.