KYC & AML Policy

Under KYC at neurovento, our process involves gathering and validating essential information about you: your complete legal name, your birth date, your state of residence, your communication details and the funding source you plan to employ. We cross-reference the particulars you entered in the registration form against the particulars displayed on the supporting documents you attach.

What we do not do

We do not ask for your online banking password, your full card PIN, or remote access to your device. No member of our team will ever request those. Any message that does is not from us and should be reported through the abuse form.

AML safeguards extend beyond a single verification procedure. They encompass categorization of account risk profiles, screening for sanctions violations and politically-exposed individuals, restrictions on abnormal deposit activity, documentation archival, internal notification of flagged conduct and, where legislation mandates it, disclosure to the applicable regulator.

Where AML rules and a client instruction conflict, the AML rules take priority. That can mean a delayed transaction, a request for additional documents, or a restricted account until the matter is resolved.

1. 01

   Legal obligation

   Services that hold or transmit client funds are generally required to identify their clients before providing the service. This is not optional and applies to every account without exception.

2. 02

   Protecting your money

   Verification ties an account to one identifiable owner. It makes account takeover far harder, and it means withdrawals can only be sent back to a payment method proven to belong to you.

3. 03

   Keeping the platform clean

   Screening keeps sanctioned parties and anonymous shell activity off the platform, which protects every other client using it.

4. 04

   Faster payouts later

   An account cleared during setup avoids interruption for identity checks at the time of fund withdrawal, precisely when customers prefer uninterrupted transactions.

1. Identity document

A government-issued document that shows your photograph, full name, date of birth, document number and expiry date. Commonly accepted types are a passport, a national identity card, or a driving licence where it is issued as a photographic identity document. The document must be valid and not expired.

2. Proof of address

A recent document, usually issued within the last few months, showing your name and your residential address as it appears on your account. Typical examples are a utility statement, a bank or card statement, a local tax or municipal notice, or an official letter from a public authority. Post-office boxes and addresses belonging to someone else are not accepted.

3. Proof of payment method

Evidence that the funding instrument belongs to you. For a card, that is normally an image of the card showing your name, the first six and last four digits and the expiry date, with the remaining digits and the security code covered. For a transfer from a bank account, that is a statement or confirmation in your name showing the account identifier. For an electronic wallet, a screenshot of the account profile showing your name and the account identifier.

Formats and file size

Upload limits, accepted file types and any additional document requests are shown in the verification area of your account. Documents in a language other than the account language may require a translation; the compliance team will tell you if that applies.

1. 01

   Register

   Register the account using your true legal name, birth date, state of residence, email and phone number. Details that deviate from your supporting documents represent the primary reason for processing delays.

2. 02

   Confirm contact details

   Validate your email address and, when applicable, your phone number. This verification establishes that these contact methods are under your control.

3. 03

   Upload your identity document

   Upload the pages that carry your photograph and personal data. Some checks include a short liveness or selfie step to confirm the document belongs to the person holding it.

4. 04

   Upload proof of address

   Upload a recent qualifying document in your name at the address on file.

5. 05

   Confirm the payment method

   Furnish documentation of the payment vehicle you shall deploy for deposits and disbursements.

6. 06

   Screening and review

   Our verification department evaluates the submission, carries out the mandatory sanctions and risk assessment, and either grants access or requests amendments.

7. 07

   Confirmation

   You receive a notification once the account status changes. The current status is always visible in the verification area of your account.

Review times depend on volume, on the quality of the uploads and on whether any additional screening is triggered. The processing window that applies to your account, together with the current status of each document, is shown in your account area - that published figure is the one to rely on, not any figure quoted elsewhere.

• Legible, thorough, unaltered submissions are processed with greatest speed.
• Submissions made beyond regular hours are put into queue for evaluation on the subsequent business day.
• Enhanced review, where required, adds time and is communicated to you.

Should a determination be ambiguous, reach out to our support team to obtain clarification. Where legislation permits disclosure, we shall provide it.

What is monitored

Account activity patterns, modifications to payment sources, modifications to country or communication details, conduct inconsistent with the particulars furnished at account initiation, and any conduct detected by our filtering systems.

What can happen as a result

• A request for refreshed documents or an explanation of the source of funds.
• A temporary hold on a specific transaction while it is reviewed.
• Modification of the thresholds shown in your account.
• Restriction or closure of the account where the law requires it.

Records

Credentials and account movement records are kept for the span mandated by applicable law following the connection concludes, and are processed pursuant to our Privacy Policy. In certain circumstances the law prevents us from telling a client that a report has been made.

• Supply truthful, present and thorough information, and maintain its accuracy.
• Use only your own funds and your own payment instruments - never someone else's.
• Keep one account only, and keep your credentials private.
• Furnish documents in response to requests by the deadline indicated in the notice.
• Notify us immediately should you alter your state of residence, legal title or funding source.
• Report any suspected unauthorised access to your account immediately.

Presenting forged or modified documents constitutes a critical violation. It results in account termination and, where mandated by applicable law, alert to the applicable regulator.

Licenses & regulatory information